Chapter 5: The Hidden Inspection

Nathan opened a leather folder.
"There is one more matter."
He handed it to Richard.
Inside was a confidential report.
For six months...
Evelyn had secretly visited every branch of the company.
Never announcing herself.
Sometimes dressed elegantly.
Sometimes dressed like an ordinary retiree.
Sometimes wearing old clothes.
The results were devastating.
Forty-two percent of managers failed basic standards of respect.
Several executives ignored customer complaints.
Security teams repeatedly profiled visitors based on appearance.
Richard felt sick.
"This..."
"This can't be right."
Nathan answered quietly.
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"Every incident was documented."
Every excuse in the room disappeared.